Refund Eligibility
24Pay is committed to ensuring customer satisfaction. Refunds may be considered under the following circumstances:
Unauthorized Transactions: If a user experiences unauthorized transactions on their account, they must report it to 24Pay's Customer Support within three days from
the transaction date for investigation. Service Disruptions: In the event of service disruptions or failures that result in financial losses for the user, 24Pay
will assess and consider refunds on a case-by-case basis.
Refund Policy
Once a value is debited from your payment instrument/bank account and you have received the same value in your ID, there is no cancellation or refund permitted for such transaction. However, if in a transaction performed by You on the 24Pay Platform, money has been charged to Your card or bank account and a value is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an email to our customer services email address mentioned on the ‘Contact Us’ page on the 24Pay Platform. Please include in the email the following details – value, transaction date, and order number. 24Pay will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the value, then You will be refunded the money within 45 working days from the date of receipt of Your email. All refunds will be credited to the instrument that was charged.